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How
do I use Globalcallsaver? Simply
call the access number corresponding with the destination you wish to call, followed
by the complete international number. That's all. For queries about the billing
procedure please go to the "How are my calls billed" frequently asked question. |
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How
do I sign up for your services? To
use Globalcallsaver you do not have to register. You just dial the access number
that allows you to phone the international destination. |
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Why
am I unable to dial certain access numbers? There
could be three reasons for getting an unobtainable tone:
1. Other operators
like NTL, Telewest and mobile providers will have to open up our access numbers
on their networks. Some providers are extremely slow updating their networks and
therefore it might take some time before our access numbers are available from
all networks. To speed this up contact your service provider, tell them the access
number you wish to call and ask if they can open up the telephone number.
2. You might be barred from calling 09 numbers. Please contact your service
provider to have the bar lifted.
3. Some Indirect Access providers like
Onetel do not allow calls to some or all of our access numbers. If you normally
dial an Indirect Access code before your calls (for example 1833 for Alpha telecom
or 1877 for Onetel) you simply omit this code and just dial the Globalcallsaver
access number directly. Omitting the Indirect Access code means the Globalcallsaver
call will be charged by your line provider (usually BT). If you are using a Onetel
Phone.Pal you can either unplug the Phone.Pal or dial 1-2-1 to bypass your Phone.Pal.
Should you have chosen the Onetel "Select" option we would advise to contact Onetel
to provide you with a code to override this feature. |
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Are
there any administration, subscription or other fees? The
price stated behind every Globalcallsaver access number is all-inclusive. The
advertised price includes VAT and the costs for the international part of the
call. There are no further connection or subscription costs. |
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How
much does a call to COUNTRY X cost? First,
find out which access number you need to dial for your favourite country. Then
look at the price stated behind that access number, this is the price per minute
for your call and includes VAT and the costs for the international part of the
call.
Calls are usually billed per second (BT, Telewest and NTL charge
per second, for other service providers please check with your service provider
if they bill per second or per minute), which means a call for 10 minutes and
30 seconds to a 2p/min access number will be a total cost of 10.5 minutes x 2p
= 21p.
Your service provider also usually charges a minimum charge or
connection fee for each call; for example BT applies a 5p minimum charge. NTL
charges a 5p connection fee and Telewest a 6p connection fee for 08 numbers and
10p for 09 numbers. For other networks please contact your service provider. |
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Can
I use Globalcallsaver from payphones? Our
access numbers are accessible from any UK phone, including payphones. However,
be aware that calls from payphones could be surcharged and may cost more than
the price stated on this website. |
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How
are my calls billed? The
charges for calls to our access numbers will simply appear on your normal phone
bill from your telephone provider (usually BT, Telewest or NTL).
So for
example, if you make a 5 minute call to South Africa from a BT phone via access
number 08444 289 289 which is charged at 4p/min; Next time you get your BT bill
you will see a call to our 08444 289 289 number, a duration of 5 minutes and a
total charge of 5 min x 4p = 20p.
Please note that the onward international
calls will not be itemised on your bill. As your normal telephone provider bills
you for the calls, not Globalcallsaver, all you will be able to see is what your
telephone supplier provides you with. We unfortunately cannot supply itemised
call lists. |
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Can
I ring from my mobile? Yes,
you can. However be aware that you may be surcharged by your mobile operator.
How much you will be charged depends on your mobile operator and which tariff
plan you have. Please note your mobile operator controls this rate on their billing
system. We unfortunately have no influence on what they may charge, nor do we
receive a penny extra of any surcharge.
We advise you to get in touch with
your mobile phone provider to double check their rates to our access numbers |
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Are
there peak and off-peak rates? Most
of our access numbers have one flat rate, the only exception are 0845 and 0870
numbers, which are charged at the following rates depending on your service provider:
BT rates for 0845 local rate numbers are as follows:
1.00 p/min
weekend.
1.00 p/min evening.
3.95 p/min daytime.
BT rates
for 0870 national rate numbers are as follows:
1.50 p/min weekend.
3.95
p/min evening.
7.91 p/min daytime.
BT applies a 5p minimum charge.
Telewest and NTL rates for 0845 local rate numbers:
1.00 p/min weekend.
1.49 p/min evening.
3.95 p/min daytime.
Telewest and NTL rates
for 0870 national rate numbers:
2.00 p/min weekend.
3.95 p/min evening.
7.91 p/min daytime.
Telewest charges a 6p connection fee for 0845 &
0870 calls and NTL charges a 5p connection fee.
Weekend: All day Sat
& Sun.
Evening: From 6pm - 8am Mon to Fri.
Daytime: From 8am - 6pm
Mon to Fri.
For all other landline and mobile charges please check with
your service provider. |
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Why
did you change the access number for COUNTRY X? Our
access numbers have a fixed rate attached to them. We always try to offer the
best prices possible and if the price changes, the access number has to change
as well. Every time our Globalcallsaver buying team are able to negotiate a better
deal with suppliers we pass this discount on to our customers by lowering certain
destinations even further!
Once the negotiated special deal comes to an end
we will also have to change the access number back to its original price.
To ensure you are always calling the cheapest access number possible, simply sign
up for our free
newsletter. |
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Can
I use these access numbers outside the UK? Unfortunately
our access numbers will only work in the United Kingdom. So if you live abroad
or if you are on holiday outside the UK you cannot make use of our services. |
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I
am a NTL or Telewest customer, can I use Globalcallsaver? Our
access numbers can be used from most landlines including NTL or Telewest. The
billing process for our access numbers works exactly the same as with BT; the
charges will simply appear on your NTL or Telewest bill.
NTL and Telewest
should charge the same rates as BT for our access numbers. However if you would
like to check their rates please visit the NTL or Telewest websites.
Should
you have encountered a problem with your NTL or Telewest bill please contact them
directly as they control the rates to our access numbers on their own billing
systems. |
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When
do call charges take effect? You
will be charged from the moment you are connected to our service, not the moment
the call is answered at the other end. As we want our customers to benefit from
no registration, low prices and access from all networks, we unfortunately cannot
change this. However, should your call not be answered, you will be informed by
our operator and disconnected. Your call should not take more than two minutes. |
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Why
do I have to press the hash (#) key? If
you press the hash (#) key after the international number, you just speed up connection
as the computer will know you have finished dialling. Do not worry if you forget
to press the hash (#) key, a connection will still be established. |
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Globalcallsaver
has overcharged me! Globalcallsaver
cannot overcharge you. The rates to our access numbers are set by Ofcom,
the UK telecommunications regulator. It is common practise for all landline service
providers to adhere to the charges set by Ofcom (please see section "can I ring
from my mobile" for mobile users). However, the rates you are actually charged
on your bill depend on the prices your service provider has configured on their
billing system. We unfortunately have no influence on their billing system, nor
do we receive a penny extra of any surcharge.
We advise you to get in touch
with your service provider to protest your bill (for customer services telephone
numbers please click here).
Should your service provider not settle the issue satisfactorily please contact
Ofcom on 0845 456 3000. |
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How
do I contact customer services? In
order to keep our prices so low, we have opted not to have an expensive call centre.
Any questions you may have can be emailed
to us and we will get back to you as soon as possible. |
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When
I ring someone abroad will they be charged for the call as well? Normally
the person receiving a call will never be charged.
However if you are abroad
with your mobile (i.e. not in the country the mobile number originates from) your
mobile provider will charge you for receiving calls whilst abroad also known as
roaming charges. For more information please contact your mobile
provider. |
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I
was told by my service provider you charge at premium rate which is really expensive? Only
09 numbers are classified as premium rate; however prices for premium rate numbers
vary enormously depending on which number you are ringing. Premium rate is not
necessarily expensive as charges start from as little as 5p/min. |
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How
much can I save by using Globalcallsaver instead of BT, NTL or Telewest? Please
click here to check the official BT pricelist
to see how much you can save compared to BT tariffs.
For the NTL pricelist
please click here.
For Telewest charges prices
please visit the Telewest website. |
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I
received my telephone bill and I have been charged the full international rate
for my call. Why is this? If
you have been billed at your normal landline provider's rate for the international
destination you called and not at the Globalcallsaver rate for this destination
and the international number you called and not Globalcallsaver's access number
appeared on your bill, this unfortunately means that the Globalcallsaver access
number was not dialed before the international call was made.
When you call
a destination via Globalcallsaver from a landline, your landline provider does
not know the international number you are calling via Globalcallsaver, your landline
provider can only show you the Globalcallsaver access number you have called.
As the international number has appeared on your landline providers bill, this
suggests that the call was made via your normal landline provider and not via
Globalcallsaver. So next time you make an international call, remember to dial
the Globalcallsaver access number before you dial the international telephone
number. |
